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Title:
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ADAPTABILITY OF TOTAL QUALITY MANAGEMENT TO SERVICE SECTOR
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Author:
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Deepak Juneja , Shahzad Ahmad , Sunil Kumar
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Keywords:
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TQM (Total Quality Control), Service Quality Sub Area: Total Quality Management Broad Area: Mechanical Engineering.
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Abstract:
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This Research paper underlines the dominance of service quality and adaptability of TQM in the service sector. It explains that with the growing maturity of society with respect to education, culture and standards of living, the user expectations and demands for improved quality of service are increasing. This is part of the pressure causing service organizations to explore total quality management (TQM) as a means of driving quality improvement into all their activities.
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